Welcome to Baby Kingdom! We are delighted to serve you with the finest baby clothing and products. Below you will find our comprehensive shipping and returns policies designed to provide you with a seamless shopping experience.
Shipping Policy
Processing Time
At Baby Kingdom, we understand that timely delivery is crucial. All orders are processed within 1-2 business days, excluding weekends and holidays. Once your order has been processed, you will receive an email confirmation. Please note that during high-demand periods such as sales or holidays, processing times may be slightly delayed. Rest assured, we strive to fulfill your order as quickly as possible.
Domestic Shipping Rates and Estimates
We offer reliable shipping services across Pakistan:
- Standard Shipping: Enjoy flat-rate shipping at PKR 200 for all orders.
- Free Shipping: We offer free standard shipping on orders over PKR 5000, making it even more convenient for you to shop with us.
Delivery Times
Our delivery times are designed to meet your needs:
- Standard Shipping: Typically delivered within 3-5 business days.
- Express Shipping: For urgent needs, opt for our express shipping service, which delivers within 1-2 business days (available at an additional cost).
Shipping to P.O. Boxes
Currently, we do not ship to P.O. Boxes. Please provide a valid physical address during checkout to ensure smooth delivery of your order.
Order Tracking
Stay informed about your order’s progress. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our courier partner’s website. If you have any questions or issues with tracking, our customer service team is here to assist you.
Returns & Exchanges
Our Commitment
At Baby Kingdom, we aim to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can return it in accordance with our returns policy outlined below.
Returns Eligibility
To be eligible for a return, please ensure that:
- Items are returned within 7 days of receipt.
- Products are unused, unwashed, and in their original condition with all tags and packaging intact.
- Sale items, custom orders, and gift cards are non-refundable and cannot be returned.
How to Initiate a Return
- Contact Us: Email our customer service team at support@babykingdom.com.pk with your order number and reason for the return. Our team will review your request and respond promptly.
- Approval: Once your return is approved, you will receive instructions on how to send your items back to us. Ensure the items are securely packaged to prevent damage during transit.
- Shipping: Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
If you need to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item. This ensures that the new item is reserved for you and can be shipped without delay.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@babykingdom.com.pk with your order number and a photo of the item’s condition. We will work to resolve the issue as quickly as possible by offering a replacement or refund, depending on your preference.
Need Help?
If you have any questions about our shipping and returns policy, please do not hesitate to contact our customer service team. We are here to assist you:
- Email: support@babykingdom.com.pk
- Phone: +92 123 456789
Thank you for choosing Baby Kingdom. We are committed to providing your little ones with the best!